FAQ - Frequently Asked Questions
-
What is the first step to planning a remodel with MCHS?
It all begins with a simple 30 minute appointment. You can schedule a walkthrough either through phone, text, email, or our contact form on this website. Once we meet you at the location and walk through the area together, and discuss what you have in mind, we take measurements and specs. Within 2-7 business days you will receive your FREE quote.
-
How do I get myself on the MCHS calendar for my next remodeling project?
Once you have reviewed the quote, and you approve, you can send in a deposit check for 60% of the total amount. Once we receive the check, someone from our team will reach out and tell you all of the available time frames for the current calendar year. As soon as you approve of a time frame, we block it off on our calendar and it becomes officially designated to you and your project.
-
I want to do multiple remodels, should I do them all at once?
This is completely up to you. We always suggest that clients do remodels while they are away from their home to avoid the construction discomfort. No matter how clean and professional we keep our surroundings it is always uncomfortable to have to hear tools and machinery going at it while you are trying to relax at home. If you are a seasonal client, and you are planning on going back up north in the year, it is better to schedule all remodels at once during the period that you will be gone. We make sure to send photos and detailed updates to our out of state clients to keep them updates and worry free while they are away from their local homes.
-
How do I know that MCHS is the right company for me?
We pride ourselves in our transparency with our clients. Feel free to ask for references of other clients, and reach out to them to hear their experiences with us from their own mouths. Our clients are so satisfied with our services and craftsmanship that they will gladly give you their personal review.
-
I know what colors I want but I'm not the best at decorating or designing, what do I do?
Not to worry! Our team will take care of everything from the smallest details to the biggest, so that you don’t have to. You can choose to be as involved as you want to be. We can gather as much information from your vision as possible and surprise you at the end with a wonderful reveal, or we can show you selections every step of the way so that you can control all of the elements yet not get overwhelmed. Our priority is to make this as simple for you as possible!
-
What is a work rotation?
For the seasonal clients who come and go, and need a remodel but waited too long to get on our schedule and now the time frame desired is no longer available, we sometimes offer work rotations. Work rotations are when the work calendar is already full but all of the clients are gone for the season. This gives us flexibility to do multiple remodels at once. For example, we have six remodels during the summer and all of the clients are gone. We will demo all six of those remodels all at the same time. We will proceed to the next step all at the time as well, whether that be drywall work, electrical, plumbing, etc…. When this happens clients understand that often times updates will not be as frequent, but they can rest assured that deadlines will be met. And that is all that matters.
-
Can I pay with a credit card?
Definitely. All major credit cards are accepted but a 6.5% processing fee must be applied.
-
What other forms of payments are accepted?
All major credit card payments are accepted. Checks and cashier checks are preferred. Venmo is accepted in very specific circumstances. Cash is accepted but checked on the spot for legitimacy.
-
Can we cut some corners to save money?
Absolutely not. We do not cut corners because everything we do is done the closest possible to perfection to ensure durability and reputable quality. What we can do is offer you options that could better fit your remodeling budget.
-
After my remodel, can MCHS keep servicing our home?
We would love to! It is only ideal that the company that you are trusting for your remodels is the same company that is maintaining your remodels as well as the rest of the home. Let us be your one stop shop to everything home related. From home watch, to remodels, to plumbing maintenance, or pressure washing. Call US!
-
Installments
Can we pay for MCHS services for our remodels in installments instead of in full?
Unfortunately at the time we do not have an installment plan but it is coming soon in the near future.
What we do, do at the moment for the clients convenience is split the entire remodel into 3 phases. 60% of the total balance is paid initially to book the remodel/ services and to lock in specific dates. This deposit is also used to purchase all materials for the job, covers all of the demolition and removal of waste off the property, as well as covers partial part of the installations. The second deposit is paid when the project manager says that the original quote has been 75% completed. The last payment is done upon completion of original quote description. If things were added throughout the project, everything gets added to a separate bill which is paid in the same manner as the first one.